Warranty

90 Day & Extended Warranty Terms

Please note, we strongly advise you to contact us as soon as a problem or issue may arise with a part or installation.  If you have any doubts or concerns, please contact us by phone and we will assist you in any way reasonably possible.  We have experience and knowledge to help resolve your questions and difficulties.  Thank you.

Warranties Are Not Transferable.  To validate warranties, you must present original Invoice.  Copies are not acceptable.

Limited Warranty

Your recycled part from Eagle Auto & Truck Works (Eagle Auto) is covered by this limited warranty unless specifically excluded in writing at the time of sale.

General

This warranty applies to the original purchaser of the part and as long as the part is still installed in the original vehicle it was purchased for in the 90 days, or longer if stated on the front of the invoice or if an extended warranty is purchased as noted on invoice.  The warranty shall be void if parts are not returned to Eagle Auto in the same condition in which they were sold or do not bear the identifying mark(s) that appear on all Eagle Auto merchandise.  If any defect is discovered during the warranty period, Eagle Auto must be informed immediately.  All claims must be accompanied by the part and the original sales receipt. Defects must be verified and all work under this warranty authorized by Eagle Auto.  Transportation cost of any part to Eagle Auto is specifically excluded from this warranty.  Eagle Auto reserves the right to repair, replace or refund the purchase price of any part at its option.  Such repair, replacement or refund will satisfy all obligations under this warranty.  Any improper use, abuse (including but not limited to overheating or low oil, no oil, dry starts, in engines, transmissions and axles), neglect careless handling, customer modified installation, damage done by improper installation or repairs, or removal of a part from a vehicle in which it was first installed after purchased from  Eagle Auto, shall void this warranty.  Removal or melting of heat tabs or temp strips installed by Eagle Auto if applicable will be considered evidence of overheating.  Failure to install and use return line filters and flush or replace coolers when necessary for transmissions supplied by Eagle Auto will be considered negligence.  Failure to follow instruction on installation tags supplied with the part will void the warranty.  Proof of following instructions and procedures will be required for any warranty consideration.  Labor costs, including the cost of moving attached external parts from the purchaser’s old part to Eagle Auto, including seals, gaskets, fluids and similar supplies are specifically excluded from this warranty.

The liability and obligation of Eagle Auto under this warranty shall not include and inconvenience, transportation, towing, labor expense (unless a limited installation warranty is purchased), down time, direct, indirect or consequent damage, or delay resulting from any defect.  This warranty is in lieu of any other warranties expressed or implied, including and implied warranty of merchantability or fitness for a particular purpose.  No action by Eagle Auto under this warranty shall extend the original warranty period or alter its obligation.  This warranty gives you certain rights.  You may also have other rights, which vary from state to state.  Any cause of action arising from any warranty must be filed in Maricopa County, Arizona.

Engines

Eagle Auto warrants to the original purchaser the internal parts of its engines to be free of defects for a period of 90 days from the date of sale.  The parts covered by the warranty are the engine block, cylinder head with valves, camshaft, connection rods and bearings, pistons, piston rings, oil pump, crank shaft and bearings, rocker arms, valve lifters and other internal parts.  Excluded from this warranty are the fuel injectors, carburetors, fuel pump, water pump, and all other cooling system components and hoses,  all electrical parts, other hoses, lines, intake and exhaust manifolds, fuel injector pumps, timing chain or belts, external seals, all other fuel injection parts and all other external parts.  Calibration and adjustment of excluded parts is also excluded from this warranty.  The warranty is void if new oil, oil filter, front and rear end main seals are not used in installation.

Transmissions

Eagle Auto warrants to the original purchaser of  transmission(s) to be free of defects for a period of 90 days from the date of sale.  The parts covered by this warranty are the transmission case and all internal parts included the torque converter.  Excluded from this warranty are the transmission mounts, shifting linkage, flywheel, all other external parts and problems that result from not installing new front and rear seals when installing the transmission.

Other Parts

Eagle Auto warrants to the original purchaser that the recycled parts sold will be free of defects for a period of 90 days from the date of purchase or longer if stated on the front of this invoice or if an extended warranty is purchased.  Properly installed and refinished sheet metal parts are guaranteed for an amount up to their original price, against rust and corrosion for one year from the date of purchase.

Special Order Parts

New items special ordered are not returnable.  Deposits are not refundable on special order part(s).  Occasionally, for the convenience of the customer Eagle Auto orders parts from other auto recyclers when the desired part is not available from Eagle Auto.  The customer is informed at the same time of purchase if a part is not from our stock.  This warranty only applies to parts from Eagle Auto’s inventory.  These parts obtained by Eagle Auto from another auto recycler shall be warranted only by that auto recycler and as provided by the auto recycler’s return policy, which may include restocking and freight charges.  Body sections which have been cut to order are not returnable.

Refund Policy

Refunds are paid by check, or by credit card credit, as applicable.  Refund checks will be made payable to the purchaser’s name on the invoice.  If merchandise was purchased by check, please allow 10 working days for refund.  Items not defective which are returned are subject to acceptance by Eagle Auto and must be returned within 30 calendar days of purchase date.  Parts that are accepted for return are subject to a service charge.

Core Policy

Exchange parts must be returned at the time of purchase or a core charge will be made.  Unless otherwise warranted the core charge will be refunded to purchaser if the exchange parts are brought to Eagle Auto within 30 days.

NO CORE REFUNDS WITHOUT INVOICE OR AFTER 30 DAYS.

THE FOLLOWING ARE PARTS SOLD “AS IS” WITH NO WARRANTIES EXPRESSED OR IMPLIED:
CORE PARTS
COMPLETE VEHICLES
BUILDER VEHICLES
ANY PARTS NOTED “AS IS” ON THE FRONT OF THE INVOICE

Sales on Account and payments

All open accounts are due and payable on the tenth (10th ) day of the month following the purchase date.  A carry charge of 1.5% per month (18% per annum) payable from the tenth (10th) day of the month following the date of purchase will be added to the balance of each account not paid by the twentieth (20th) day of the month following date of purchase.  Buyer agrees to pay all collection costs, including, but not limited to phone calls, travelling expenses, attorney’s fees and court costs incurred in collecting amount due on past due accounts.  ANY RETURNED CHECKS WILL BE ASSESSED A SERVICE FEE OF $35.00 PER CHECK.

Extended Warranties

Extended warranties can be purchased with or without labor coverage.  All warranty  coverage will be stated on the front of invoice.  In the event of a warranty claim, refer to the front of invoice to find out which warranty applies and contact Eagle Auto immediately for warranty approval.  All labor warranties are a limited installation only warranty.  Eagle Auto will pay up to$50/hr flat rate according to Mitchell’s Labor Guide.  The labor time will be for R&R of assembly only, and will not include R&R of any accessories.  This warranty does NOT cover the following: towing, rental, seals/gaskets/oil or any other materials used in performing R&R, direct or indirect consequent damage, inconvenience, down time, or any other non-labor issues.  Eagle Auto reserves the right to inspect warranty claims PRIOR to approval and the right to direct vehicle or part(s) to another repair facility of their choice.  Any warranty claims due to (including but not limited to) installation error, overheating, dry starts, low oil in engines, transmissions, axles, etc, neglect, abuse, theft, or any other improper use will be rejected.  In the event Eagle Auto cannot supply a replacement part, a full part refund will be provided along with the labor reimbursement herein described.

To validate the warranties, you must present original invoice.  Copies are not acceptable.